Why could my order be delayed?
There are a number of reasons why you order could be delayed.
Your personal and financial details are verified in an attempt to reduce and eliminate fraud. Where there are concerns these could result in delays.
To check the status of your order simply log in to your account where the status is updated each time further information is received, or for additional assistance regarding your order, please email or call us toll-free. When you do so please be sure you have your order number at hand. You can find this in the confirmation email.
I would like to track my order, how can I do this?
As soon as your goods have been sent for shipping you will receive an email confirming the tracking number and any other shipping details you may be required to have to track your order.
Who needs to sign for delivery?
We require for security and fraud purposes that all goods are signed for. If you are not found at the address supplied to us we will leave a notice in plain view giving further instructions on how to pick up your goods.
Do you ship internationally?
From this website, you can make purchases for delivery to addresses in the United States and internationally. We require complete addresses, including a company name where necessary, and at least one contact telephone number.
Can I change my delivery address?
We process and pack your order as soon as possible. This means that your shipping address can only be changed if your order has not been processed by our warehouse team.
What if the goods are damaged?
Damaged or faulty goods are dealt with by contacting out customer service department. Either email or call us toll-free and we will take care of the issue on a case by case basis.
What is the incorrect item was delivered?
It could happen that what you received was not what was ordered. In a case such as this, we will resolve the matter on a case by case basis with our customer service department. To have us investigate your issue pleases call us toll-free or email us.
Your purchase is final and non-refundable. Subject to the other Term and Conditions, no product or service may be returned.
Notwithstanding anything contained in the Terms and Conditions, in the event fashiongiftset.com decides to refund to you, fashiongiftset.com will refund the money back and the refund could be processed. The refund could be processed if it is agreed upon and communicated in writing to the customer.
Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address supplied by the sender.
Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
Product quality problems caused by improper handling by the recipient.